Application Support

EzData provides complete maintenance and support services for our clients' applications portfolio. These services are provided by a combination of EzData onsite support staff and application support staff from our offshore development center. This ensures a seamless 24x7 coverage for the client, and can be integrated efficiently with an existing support infrastructure.

Key features of our Web Application Support and Maintenance service include:

• Customizable Service Level Agreements: 24x7; immediate response time
• Onsite, Remote, and Offshore Support Models
• All major application severs supported
• Custom Applications and Package Installations supported
• Knowledge base support, Customer support portals
• Deep technical knowledge in Java, .NET, C/C++, Unix/Linux

Other Services include:

• Application Enhancement - Addition of new modules to an existing applications system or enhancing the functionality of an existing system.
• Application Integration - Designing and building real-time or batch interfaces between legacy or ERP systems.
• Application Testing - Testing ERP Applications system using real or simulated business data to ensure optimum performance